How we handle data, privacy, and account information.

Details

Welcome to TestAgency ("Company," "we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit and use our AI reseller website, products, and services (collectively, the "Services"). By accessing or using our Services, you agree to the practices described in this Privacy Policy. 1. Information We Collect We may collect the following types of information: Personal Information Information you voluntarily provide, including: Full name Email address Phone number Company name Billing and payment information Account credentials Customer support communications Usage Information We automatically collect certain information when you use our Services, such as: IP address Browser type and version Device information Operating system Referring website Pages viewed Date and time of visits Usage statistics and analytics AI Service Data When you use AI-powered products or services offered through our platform, we may process: Prompts and inputs submitted to AI models Generated outputs Files and documents uploaded for processing 2. How We Use Your Information We use collected information to: Provide and maintain our Services Process orders and payments Create and manage user accounts Deliver AI products and subscriptions Improve platform functionality and user experience Respond to customer inquiries and support requests Send service-related communications Prevent fraud, abuse, and security threats Comply with legal obligations 3. AI Services and Data Processing As an AI reseller, we may provide access to third-party AI technologies and platforms. Information submitted through AI-powered features may be processed by our technology partners solely for the purpose of providing the requested services. We encourage users not to submit confidential, sensitive, or regulated information unless explicitly authorized by our platform and supported by appropriate data protection measures. 4. Sharing of Information We do not sell your personal information. We may share information with: Service Providers Third-party vendors that help us operate our business, including: Payment processors Cloud hosting providers Analytics providers Customer support platforms Email delivery services AI Technology Partners When necessary to provide AI-powered services, user inputs may be transmitted to authorized AI providers. Legal Requirements We may disclose information if required by law or when we believe disclosure is necessary to: Comply with legal obligations Protect our rights and property Prevent fraud or abuse Protect the safety of users and the public 5. Data Retention We retain personal information only for as long as necessary to: Provide our Services Fulfill contractual obligations Resolve disputes Enforce agreements Comply with legal requirements Retention periods may vary depending on the type of information and applicable laws. 6. Cookies and Tracking Technologies We use cookies and similar technologies to: Remember user preferences Maintain login sessions Analyze website performance Improve user experience Measure marketing effectiveness Users may control cookie preferences through their browser settings. 7. Data Security We implement reasonable technical, administrative, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage method can be guaranteed to be 100% secure. 8. Your Privacy Rights Depending on your location and applicable laws, you may have the right to: Access your personal information Correct inaccurate information Request deletion of your information Restrict or object to processing Request data portability Withdraw consent where applicable To exercise these rights, please contact us using the information below. 9. International Data Transfers Your information may be processed and stored in countries other than your country of residence. By using our Services, you acknowledge that your information may be transferred internationally in accordance with applicable data protection laws. 10. Third-Party Websites and Services Our website may contain links to third-party websites, products, or services. We are not responsible for the privacy practices or content of those third parties. We encourage users to review the privacy policies of any third-party services they access. 11. Children's Privacy Our Services are not directed to individuals under the age of 13 (or the minimum age required by applicable law). We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate consent, we will take steps to remove such information. 12. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" dat